1.2. The methods of using the Casino services, including a personal computer, mobile devices, as well as other types of software and / or equipment, do not affect the scope of the Terms.2. Parties
2.1. This website is owned and operated by Striking Stingray Cyprus Limited, registered under the laws of Cyprus under registration number HE 398271), having its registered office at: Chytron, 30, 2nd floor, Flat/Office A22, 1075, Nicosia, Cyprus, which is 100% owned by Abudantia B.V., registered under the laws of Curacao under registration number 126608, having its registered address at: Heelsumstraat 51 E-Commerce Park, Curacao, which holds an e-gaming sublicense # 8048/JAZ2014-034 issued by Antillephone N.V. with Gaming License # 8048/JAZ.
2.2. The Company provides services through the following web sites: Casinomia.com.
2.3. Extracts from the Terms containing the pronouns ""us"", ""our"", ""we"" or ""Company"", “Casinomia” refer to the relevant company with which you enter into a contract under the above paragraph. In case of questions please contact support at [email protected]3. Restrictions in Web site using and clients’ guaranties
3.1. By registering and accepting the terms of this agreement, you agree that you participate in the games for your own discretion and risk.
3.2. You acknowledge and warrant that you have reached the age of 18 or the age that gives you the right to participate in gambling in accordance with the laws of your jurisdiction (“Allowed age”).
3.3. The Company reserves the right to request documentary evidence of Your age at any stage to ensure that persons who have not reached the Allowed age do not use the services of the Website. The Company shall have the right to suspend Your account and refuse Your use of the services if You do not provide the proof of majority age, or the Company suspects violation of this clause.
3.4. You represent, warrant and agree that your use of the services of the Website complies with all applicable laws, statutes and regulations. It is not the Company's intention to provide services in any manner contrary to applicable law in your jurisdiction. The Company shall not be liable for any illegal or unauthorized use of the services of the Website.
3.5. You represent, warrant and agree that You are the rightful owner of the money in your account. The information provided by You to the Company during registration and/or later, including through any transaction requiring depositing money is true, actual, accurate and relevant with the name on the credit/debit payment card(s) or other current accounts that will be used to deposit or receive funds to/from Your account.
3.6. You understand and agree that the Player is responsible for independent learning about the existing laws and regulations regarding the age limit for participating in online gambling. The Company is not in a position to provide you with legal advice or guarantees regarding the legality of using the Website.
3.7. You are prohibited from opening accounts and/or depositing any funds if you are or are living in Aruba, Belarus, Bonaire, Curacao, France, Israel, Netherlands, Saba and Sint Eustatius, Saint-Martin, Spain, UK, Ukraine, USA. The Сompany may change the list of jurisdictions without prior notice. You agree with this requirement, undertake not to open an account and not to try to use your account if you are in one of the above countries.
3.8. Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
3.9. By agreeing to the Terms, you authorize us to regularly conduct any checks: at our sole discretion, or those that may be required by third parties (including regulatory agencies) to verify your identity and contact information (""Verification"").
3.10. During the Verification we may limit your ability to withdraw funds from the account.
3.11. The maximum daily winnings per player can't exceed EUR 50,000 or its currency equivalent. Any amount on top of that limit will be deducted from the player's account. Jackpot winnings are not subject to this clause.4. Limiting the use of the Website for health reasons
4.1. Use of the Website and access to games must be stopped by you if You have the following symptoms:
- blurred vision
- eye or muscle cramps
- loss of consciousness
- disorientation5. Creating an account
5.1. In order to participate in the games provided by Casinomia, You need to create an account on the Website. An account is created upon registration on the Website, and allows You to make deposits, and allows the Company to identify each client.
5.2. To create an account, You must specify an email address and enter a password, which will then be used to enter the system. In addition, personal information may be required from You: name, date of birth, passport details, phone number.
5.3. You agree to provide true and accurate information necessary to create an account. The name indicated during registration must correspond to Your real name and must not contain errors.
5.4. The Company reserves the right to verify the data provided by a player in its sole discretion, including, but not limited to, request supporting documents. For example, to confirm the information You provided, the Company has the right at any time to request an identity document (including a copy of a passport / ID card), or any payment card. If this information is not provided, the Company has the right to suspend your account until the above documents are received and / or permanently close Your account.
5.5. In case of any changes in the information above, You must immediately notify the Company.
5.6. The Company has the right to refuse a player to open an account without explanation.
5.7. In case of any questions or difficulties when registering on the Website, You can contact the support service by e-mail: [email protected]
5.8. One player is entitled to open one account. It is forbidden to open additional accounts to family members, or use a single IP address, computer or other device without the prior written permission of the Company. All other accounts opened by you on the Website will be treated as ""duplicate"" accounts. The Сompany reserves the right to immediately close such accounts, and:
- any transactions made from the duplicate account will be considered null and void;
- all bets or deposits made from a duplicate account can be returned to You at Company’s discretion;
- all refunds, winnings or bonuses You have received or collected using the duplicate account will be forfeited and may be reclaimed by us. In this case, You will be required to return the funds withdrawn from the duplicate account to us.
5.9. If You notice that You have more than one account registered on the Website under different names, You should immediately contact support.
5.10. By creating an account on the Website a player confirms that he/she is not involved in any kind of fraudulent transactions.
5.11. The Company strictly prohibits players from selling, transferring and/or acquiring accounts to or from other players. It is prohibited for players to transfer funds to accounts held by other players.
5.12. By registering on the Website, You automatically agree to receive newsletters and other communications through the e-mail specified during registration.
5.13. The Company has the right to use some of Your data for advertising purposes on the basis of their anonymization and change (for example, hiding part of the data with other symbols), including, but not exclusively, to demonstrate the winnings of users.6. Access to account
6.1. The Company is not responsible for any damage that You incur as a result of unauthorized use of your password from your account (s) by another person, as well as for unauthorized access to Your account. Any transactions according to which Your username and password have been entered are considered valid. The Company recommends that all customers change their password regularly in order to secure their account. The Company’s representatives do not ask users about their passwords. Users are advised to disable the password storage function in the browser in order to ensure stable operation of the program for protection against viruses, spyware and a firewall on your device. The loss or unauthorized use of your password must be immediately notified to the Company.
6.2. Loss of the password does not serve as a basis for any compensation.7. Deposits and payments settlement
7.1. If you want to participate in gambling games using the Website, you must make a cash deposit. The Company offers various payment methods. They include card payment (Visa, Mastercard, Maestro, etc. credit and debit cards), payment with electronic money (e-wallet accounts) and other payment methods. Please contact our support service at [email protected], to find out about the payment methods that are most suitable for your country of residence.
7.2. You can make deposits in the currencies available in Your account.
7.3. The Company may set the minimum and maximum amount to deposit the account for one operation, daily limit, weekly limit, monthly limit or any other restrictions at its sole discretion. Limits may vary depending on the method of deposit, the level of Your account, or other factors.
7.4. You agree to deposit funds to your account only from the account/system and/or payment cards registered for Your name. The Company does not accept funds from third parties (friends, relatives, partners, spouses). If, during an inspection, we find a violation of this condition, all your winnings will be confiscated and returned.
7.5. Your account is not a bank account, any type of insurance will not be available. No interest is accrued on funds placed in Your account. The Company does not provide loans to replenish the account.
7.6. You warrant that funds deposited by You to Your account do not have criminal and / or illegal and / or unauthorized origin.
7.7. You also undertake not to refuse from previous transactions, not to cancel any payments made by You that may cause a third party to refund the payment in order to avoid any legal liability.
7.8. We may at any time debit Your account in favour of payment of debt to the Company.
7.9. We may at any time, partially or completely (at our discretion) refuse to carry out any transaction requested by You through the Website, if You violate the Terms. No deal can be considered completed until you receive confirmation from us. If you do not receive confirmation that Your transaction has been accepted, you must write to the support team.
8.1. You have the right to withdraw funds from Your account at any time provided that You don’t have any pending bonuses or other restrictions on account.
8.2. The maximum daily/weekly amounts allowed for withdrawals are as follows:
€600 per day, €3 000 per week
Or the equivalent in other currencies.
8.3. The Company also set the minimum and maximum withdrawal amounts for one transaction, which may differ depending on the withdrawal method or other factors.
8.4. In order to withdraw funds, the following is needed:
- Your account should have enough funds to withdraw.
- Funds must be withdrawn from the account to the same payment instrument (to the same card, same wallet, etc.) from which the deposit was made.
- The Company must carry out Your identification procedure, which is carried out by sending us a high resolution copy or a digital photo of Your document (page with photo), which identifies You (passport, ID card or other identification document). If You deposited Your account with a banking card, You should also send photos of its front and back sides. In the card number, the first 6 and last 4 digits of the card should be clearly readable, while the remaining digits of the card number and CVV / CVC code should not be visible (closed when photographing the card or painted in a graphical editor, if You are the holder of a relief card number, remember that on the back of the card the same numbers should be closed as on the front).
8.5. The Company aims to carry out the withdrawal of funds within 48 hours from the moment of ordering, or from the moment of confirmation of the withdrawal of funds, if it was not done earlier. Withdrawals of funds are not carried out on weekends.
8.6. The maximum processing time for a withdrawal request is up to 7 business days. In the event that the Company investigates You, the time period specified in this clause may be extended by the period of such an investigation.
8.7. The Company cannot guarantee the successful execution of card payments in all cases, since banks issuing banking cards may block or reject such transactions at their discretion.
8.8. If the fund turnover, the aggregate bets on the account, is less than a) three times the size of the deposit for all the games, that are not mentioned in clause “b)” of the present paragraph, b) ten times the size of the deposit for all table games, the Company has the right to cancel the payment pending the fulfillment of the turnover conditions.
8.9. Jackpot amounts are calculated in Euros (EUR), regardless of the currency of the winning player’s account. When a jackpot is transferred to a player’s account, the jackpot is converted from the euro into the currency of the winning player’s account. The Company takes the rate of such conversion from reliable public sources providing currency quotes and this rate can be adjusted by the Company.
8.10. Withdrawal limits does not apply for progressive jackpot. Payouts of jackpot wins will be arranged individually depending on jackpot amounts and preferred payment method.
8.11. All deposited funds are non withdrawable until they are wagered three times for slots and sport (wager x3) and ten times for all table games (wager x10).9. Actions prohibited on the Website
9.1. You acknowledge that You will not perform the following actions on the Website:
- commit illegal actions, including, but not limited to fraud, the use of stolen, duplicated or otherwise illegally obtained credit or debit card data, an attempt or intention to directly or indirectly conspire with another player during games on the Website, the use of malware, errors in our software, participation in criminal activities, including the legalization of proceeds of crime;
- communicate in an offensive and / or aggressive manner, as well as use profanity, resorting to threats, humiliation or violent acts against players and employees of the Website;
- copy the Website or any of its parts in any form without prior written consent from the Company.10. Closing and deleting an account
10.1. You have the right to close Your account (including deleting your username and password) at any time by contacting us by e-mail: [email protected] If You decide to close Your account, the Company will return the funds from Your account to You, having previously deducted the withdrawal fee.
10.2. The Company reserves the right to suspend or completely close Your account if there is sufficient reason to believe that you are involved in any kind of fraudulent transactions while using the Casino services or using the Website, including if:
- Your account is associated with an account that has been deleted.
- Your account is linked to existing blocked accounts. This gives us the right to close the account, regardless of how it was associated with them, as well as block the credentials of these accounts. Except for the situations specified in the Terms, any balance on Your account will be returned to You within a certain period of time at Your request after deducting the amount that You must return to the Company.
- You are attempting to hack into a system or conspiring.
- You have intervened or otherwise manipulated the software.
- You use Your account for purposes that are illegal under this law, for example, You try to access the Website from a country where participation in gambling is prohibited.
- You post derogatory or abusive information on the Website.
- You violate the provisions of these Terms.
10.3. If any information that You provided is false, incomplete, inaccurate or misleading, or if the information provided during registration does not coincide with that indicated in Your passport data, this is regarded as a violation of the terms of the contract, and We are entitled to immediately close Your account and cancel all funds on the balance sheet in addition to other actions at our discretion, as well as refuse to use the services of the Website.
10.4. After closing Your account, all legal obligations between You and the Company are considered terminated. The Company has the right not to pay any account balances and bonuses in this case.
10.5. The Company has the right to suspend Your account until You confirm that You have reached the required age. If after verification it turns out that You have not reached the Allowed Age and have completed transactions on the Website, in this case:
- your account will be canceled;
- any transactions will be canceled;
- deposits made for the period until You have reached the Allowed Age will be returned to You;
- winnings will be lost, and You agree to return to the Company the amount that was withdrawn from the account.11. Bonuses provided by the Company
11.1. The main types of bonuses include provided by the Company are:
- Free spins: a certain number of free spins that a player can use in one or more games. Once all the free spins have been made a win amount will be credited to Your real or bonus account, depending on the conditions of the offer.
- Deposit Bonus: This bonus is activated once a player has made a successful deposit into his/her account. The bonus amount is a percentage of the deposit; the maximum possible bonus amount is set by the Company.
- Bonus money: a certain amount of bonus money that is added to a player's account and available for play without making a deposit.
11.2. The player independently decides whether to use the proposed bonuses or refuse them. In case of refusal, it is necessary to notify the Company about this in a manner that is available for a particular offer.
11.3. Received bonus money can be converted into real ones. To do this, the player needs to place bets on the amount set for each bonus. This amount is calculated by multiplying the coefficient for this bonus offer by the amount of the bonus received. For example, in order to convert a bonus of 10 euros with a coefficient of 40, a player needs to make bets for 400 euros.
11.4. Immediately after the player fulfills the conditions of the bonus, that is, carries out the necessary amount of bets, the bonus money is credited to the player’s real money account, and the bonus is considered released. Please note that some bonuses may set a maximum amount that can be transferred to Your account.
11.5. The Company at its sole discretion has the right to refuse a player in receiving a bonus.
11.6. One player has the right to take advantage of a specific bonus offer only once, if the conditions do not provide for a multiple opportunity to receive. It is forbidden to receive bonuses (which include the participation in free tournaments) for family members, or using one IP address, computer or other device without the written permission of the Company. In case of abuse of bonuses, the Company has the right to cancel the bonus itself, as well as the funds won.12. Inactive accounts
12.1. If You do not access Your account within 12 months, the Company will consider such an account as “Dormant”. If You have not accessed for 30 months, such an account will be considered “Inactive”. Funds held in “Inactive” accounts will be transferred to the Company’s account provided for storing players’ funds, or transferred to the licensing authority. If you wish to reinstate this balance, you are welcome to contact customer support at any time.13. Responsible Gaming
13.1. By registering on the Website You must understand that participation in games is associated with the risk of losing money. The Company is attentive to the issue of responsible gaming and provides players with control methods described in section 14 below.
13.2. Online casino gambling is mainly used for entertainment purposes. Before You start playing, it is important to realize that games should not be seen as a source of income or as a way to pay off financial debts. During the game, it is important to keep track of the time and amount of money spent at the online casino daily.14. Temporary account lockout
14.1. You can block an account for a certain period of time. During such a block, You will not have the opportunity to take part in games and promotions, as well as make deposits.
14.2. You can select the following blocking periods: 1 week, 1 month, 6 months, and indefinitely. To temporarily block an account, You must write to [email protected], indicating Your username and term of blocking. For perpetual blocking (with account deletion) it is necessary to write a letter to [email protected], indicating Your username and block duration, as well as the reason for blocking.
14.3. If You set a temporary blocking of the account, the Company will be able to reduce its duration only 7 days after the request for reduction.
14.4. The player can also block his account without specifying a deadline, for this You need to write a letter to [email protected], indicating Your username. In this case, account unlocking is possible only upon written request from the player. If the Company agrees, an account that is blocked without specifying a specific period of blocking will be opened 7 days after receiving a request for opening.
14.5. The Company is not responsible if You continue to deposit funds to Your game account and play using previously unregistered accounts or if You open a new account with the same information entered in the registration form in another way.
14.6. The rest of the funds on the user's account, with the exception of bonuses, will be transferred to Your bank card, to Your bank account or to Your account in any payment system at the Company's discretion.
14.7. Blocking, deleting Your account at Casinomia does not mean that any of Your accounts at any other online casinos operated by Abudantia B.V. will be blocked or deleted.15. Rights to intellectual property
15.1. The Website contains various materials and tools, including technology, design, software, texts, interfaces, images, video, sound design (hereinafter “Content”). All intellectual property rights (the “Rights”) are owned by the Company.
15.2. Since the entry into force of the Terms, the Company provides the User with a personal, limited, non-transferable, non-sublicensable revocable license that allows you to access, view and use all the offers of the Website, including participation in tournaments and the use of other services of the Website.
15.3. Players are prohibited from downloading (except when using the site correctly), copying, recording, publishing, and distributing Website Content.
15.4. You have the right to conduct live broadcasts of the game process on video hosting sites, to carry out a video recording of the game process and to post such videos to the public. For this purpose, the Company grants You a revocable license to use the content of the Website at no cost. The company has the right to revoke such a license at any time.16. Modification of the Terms
16.1. The Company has the right to make any changes without prior notice, including: to the software, the procedure for providing services to players, requirements for players, as well as changes in accordance with current legislation. All changes take effect after posting a new edition of the Terms on the Website. Each player is solely responsible for reviewing the current Terms. The Company reserves the right at any time and without prior notice to make changes, edit, update and change any Terms for a number of reasons, including commercial, legal (in accordance with new laws or regulations), as well as for reasons related to customer service.
16.2. In the event inconsistency of the textual content between different language versions, the English version of the website will prevail.
16.3. In the event that the changes can significantly affect the previously established rights and obligations of the player, the Company will notify of such changes before their entry into force.
16.4. In case of Your disagreement with the changes, You can stop using the Website and / or close your account by following the conditions of paragraph 14.4. of these Terms. Upon the entry into force of the revised Terms, Your continued use of any part of the Website will automatically be considered as acceptance and acceptance of the revised Terms, including also (for the avoidance of doubt) any additions, deletions, replacements or other changes in identifying information relating to the Company mentioned in clause 2.1 of these Terms.17. Changes to the Website
17.1. We have the right, at our discretion, at any time to correct or supplement any service that is offered on our Website as part of the updating of the Website, and also to stop and / or change any games or game events offered on the Website.18. Payment of taxes
18.1. If necessary, You must declare and pay all taxes, duties or fees applicable to Your deposits, winnings, bonuses, earnings and, in general, any amount taken into account by You at any time in Your account, and You guarantee and acknowledge that the Company will not be responsible for such taxes, duties or charges.19. Limitation of liability and system, software failures and errors
19.1. The Company, its employees, partners and suppliers of Casino:
- Do not guarantee that the presented games are error-free;
- Do not guarantee that the services of Casino will be available without interruption;
- Are not responsible for any loss, whether direct or indirect, caused by the use of web site and participation in games.
19.2. You understand and agree that any bets made during system malfunction or failure of the game are considered invalid. All funds and winnings received as a result of these bets should be written off.
19.3. You agree not to harm the Company, its officers, directors, partners and service providers, not to make any kind of lawsuits and claims, agree to fully compensate all costs, expenses caused by the use of the Company's web site and participation in games.
19.4. If the system crashes or an error occurs in the game (deviation from the normal game logic for any reason), the Company will take all measures to correct the situation as soon as possible, but declares that the Company is not responsible for any components and software, for malfunctions, for interruptions or loss of Internet connection or for any other technical errors that may restrict the player’s access to the Website or prevent the player from playing smoothly.
19.5. When using the services of the Website, circumstances may arise in which the bet was accepted or the payment was made with errors on the part of the Company (for example, incorrect setting of the conditions for game bets on our part due to an error, omission when entering information, due to a computer failure or an error made by us in calculating the number of winnings / returns due to you, including due to incorrect data entry manually or automatically). The company has the right to limit or cancel any such bid at its discretion.
19.6. We are not responsible for all those losses or losses that you or a third party may suffer as a result of malfunctions of information technology tools caused by attacks, viruses or other technologically harmful materials when using the Website and / or downloading materials contained on the Website, and / or links located on the Website.20. Complaints and notices
20.1. If you need to file a claim relating to the work of the Website, please contact our customer support without delay by following the instructions located on the Website. Complaints are processed in the Support Department and forwarded to the Casino administration in case the staff of the Support Division cannot immediately resolve this situation. The player will be informed of the status of complaint processing. If the dispute cannot be resolved at the level of Casino administration, you can contact any independent organization, an authorized gambling authority or a licensee.
20.2. You agree that records on the server are always the final and priority evidence in determining the outcome of any claim.
20.3. You realize that the result of games on the Website is determined by our random number generator, which generates events randomly. You accept the results of all games. In case there are differences between the game results on your computer and on our server, the results on our server shall be final and undeniable. We use Your contact information when there is a need to contact You regarding this dispute. Your account balance is the amount currently held on the Company's server, even if it is different from what is actually displayed on your screen. This decision is final and incontestable. Any amounts lost as a result of a human or mechanical error, are not subject to recovery.21. Applicable law and dispute resolution
21.1. These Terms shall be governed by and construed in accordance with the laws of the Netherlands Antilles. You agree with the exclusive (sole) right of the courts of the Netherlands Antilles jurisdiction to settle any disputes (including claims for compensation and counterclaims) that may arise in connection with the creation, lawfulness, result, interpretation or action of legal relations established by the Terms or in any way that arsing from the Terms.22. Crypto Payments
22.1. Deposits and withdrawals can also be made in cryptocurrency, but you may not be allowed to bid or make any wagers in cryptocurrency.
22.2. Cryptocurrency transactions with all types of cryptocurrencies on the Website may be processed by third party payments services providers. Currently such transactions are processed by CRYPTOPAY LTD, a company registered in England and Wales (company number 08730592) whose registered office is at the Wework Building, 12 Hammersmith Grove, London, W6 7AP, UK. For more information please visit www.cryptopay.me.
22.3. We do not guarantee and are not responsible for the availability of third party payments services providers available on the Website.
22.4. Cryptocurrency transactions might not be available, may be interrupted, delayed or suspended due to failures, errors, omissions or loss of transmitted information that is beyond our control.
22.5. Cryptocurrency transactions are final once initiated and cannot be cancelled or refunded due to the nature of cryptocurrency network.
22.6. All deposits via Cryptopay.me will be automatically converted into customers’ account currency (ie. EUR, USD) during the deposit process and credited to customers’ account in fiat currency. We are not responsible for any possible exchange fluctuations during the deposit process and it is customers’ responsibility to ensure that provided exchange rates by Cryptopay.me are acceptable.
22.7. Due to the nature of cryptocurrency such transactions might not be instant and the customer might receive higher or lower amount in fiat currency. We are not responsible for any such fluctuations. Exchange rates for crypto currencies can be viewed at the address https://cryptopay.me/buy-bitcoins.
22.8. Withdrawal requests via cryptocurrencies are allowed on the Website. You may request a withdrawal to preferred cryptocurrency offered on the Website. The conversion from fiat currency to cryptocurrency occurs during the approval of such request (subject to anti-fraud, AML and various other administrative checks). Please be aware that there might be fluctuations in exchange rates between the approval of given transaction and the crypto funds reaching your account balance. We are not responsible for any such fluctuations.
22.9. You acknowledge and accept all risks that are associated with cryptocurrency transactions, including and not limited to, those arising as a result of price fluctuations and in particular the irreversibility of transactions. You acknowledge that cryptocurrency value can change dramatically depending on the market value.
22.10. You acknowledge that due to cryptocurrency exchange rate updates the cryptocurrency price for each potential cryptocurrency transaction may change and you undertake to track these changes independently.
22.11. There are different types of cryptocurrencies might be available. It is your responsibility to ensure that deposits and withdrawal transactions are made to correct wallets and cryptocurrency types. We are not responsible for any potential losses related to incorrect selections of cryptocurrencies, wallets etc.
22.12. You acknowledge that third party payments services providers may apply restrictions to cryptocurrency transactions, including limits to the amount of cryptocurrency that you may deposit or withdraw per transaction.
22.13. Fees, applicable to cryptocurrency transactions, are introduced and charged directly by cryptocurrency payments providers in accordance with their terms and conditions. A transaction fee will be added by the cryptocurrency network to the total cost of cryptocurrency transaction.
22.14. Any applicable fees to be charged for the cryptocurrency transactions will be shown at the time of making a transaction, before confirmed by you.
22.15. You acknowledge and accept that cryptocurrency transaction identified as potentially high-risk may be cancelled.
22.16. You acknowledge that there may be some delays from third party payments services providers, due to which your private account may not reflect changes related to transactions.
22.17. You undertake to refrain from using cryptocurrency as a method for deposit / withdrawal in the jurisdictions where the use of cryptocurrency is restricted or banned.
22.18. You acknowledge to run through any additional verification procedures as may be required due to cryptocurrency transaction. These may include and are not limited to proof of identity and proof of address checks, suspicious transaction monitoring, AML and anti-fraud checks, any additional questions and requests to upload particular documents.