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FAQ

Customer Support

How to contact support and when is it available?

Account

How to register casino account?
Is it possible to play your games without registration?
Is there a list of forbidden for playing countries?
At what age gambling is allowed?
What are the documents required for account verification?
How to recover account password?
How to disable promo mails?
Conforrmation letter did not come. What to do?
How to block an account?

Payments

What currencies do you support?
What payment methods are available?
Is there any fee during payments?
How to make a deposit?
Is it possible to use multiple payment methods for deposit?
Do you accept payments from the third parties?
How to withdraw funds from the account?
Is it possible to use multiple payment methods for withdrawal?
Can I withdraw funds immediately after the deposit?
Are there any withdrawal limits?
How long does it take to withdraw money?
How to cancel a withdrawal request?

Bonuses

What is a deposit bonus?
What is wager?
Can bonus be wagered in all games?
Is there any max bet while playing with an active bonus?
What is a free spin?
What is a tournament?
Are there any restrictions in the game while playing using bonus funds?

Technical questions

What to do if the game gives an error or freezes in the middle of a round?
Why some games for PC are absent on mobile platform?
Game doesn't load. What to do?
Is it possible to play using mobile app?
Is it possible to play multiple games at one time?